Practice Policies

Confidentiality and Access to Medical Records

Any information given during a consultation is regarded as confidential. It will not be given to a third party without your consent. However, we ask you for personal information so that you can receive care and treatment.  This information is recorded on computer and we are registered under the Data Protection Act.  The Practice will ensure that confidentiality is maintained at all times by all members of the Practice Team.  However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the Practice team.
 
Test results and appointment times may be given by phone, but only to the patient (or child’s parent / guardian). We do not leave messages on answerphones.

We are happy to discuss all aspects of your medical care with you and you have rights in law to see your medical records. However, if you employ a solicitor please be aware that they will view the whole of your records unless otherwise specified.

Practice Charter

Available from the Practice Manager, this sets out the rights and responsibilities of patients and the practice.    

Security

Please be aware that we have a camera for monitoring purposes only. This is in the interest of both staff and patients safety. Please also be aware that the Car Park to the side of the Health Centre is for staff only, you will be clamped if you park illegally. This practice supports the NHS zero tolerance scheme. Violent patients will be reported to the police and struck off a GP’s list. We ask that you treat your GP and staff properly, without violence or abuse. We endeavour to deal with patients with courtesy and efficiency and to ensure your confidentiality while offering a high standard of medical care.

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